Product Recalls
Information regarding product recalls, reported manufacturing concerns and the steps to follow if a product requires review.
Product concerns are reviewed carefully.
At Global Edge Solutions, products are manufactured according to the specifications and samples approved for each order.
If a product-related issue is identified that may require a recall or further action, the matter will be reviewed based on the relevant order, product specifications and available information.
Customers affected by a confirmed product recall will be provided with the appropriate instructions regarding the affected products and the next steps.
If a product issue is identified.
Product concerns should be reported with sufficient information so the affected order and products can be properly reviewed.
Report the Issue
Contact us with the relevant order information and a clear description of the product concern.
Product Review
The reported issue will be reviewed against the order details, approved specifications and available evidence.
Recall Confirmation
If a recall is considered necessary, affected customers will be informed and provided with the relevant product and order information.
Next Steps
Instructions regarding affected products, returns, replacement or another appropriate resolution will be communicated directly.
Information we may need.
Providing complete information helps us identify the relevant production order and review the matter efficiently.
Please do not return or dispose of affected products unless instructions have been provided to do so.
Please provide:
- Order or reference number
- Product name or description
- Quantity affected
- Description of the reported issue
- Clear photographs or video where applicable
- Any relevant product labels or identification
Need to report a product issue?
Contact our team with your order details and information about the affected product so the matter can be reviewed.
